At Freesizeph.com, we want you to love your purchase! If for any reason you’re not completely satisfied, we offer a hassle-free returns process to ensure your shopping experience is as smooth as possible.
Eligibility for Returns
- Items must be returned within [X days] from the delivery date.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Items purchased on sale or during promotions are non-refundable unless damaged or defective.
How to Initiate a Return
- Contact Us: To start your return, please email us at info@freesizeph.com with your order number and the reason for your return.
- Return Authorization: Once your return request is approved, you will receive further instructions on how to ship the item back to us.
- Ship the Item: Pack the item securely, and ensure it’s in its original condition. You are responsible for shipping costs unless the item was incorrect or defective.
Refund Process
- Once we receive and inspect your returned item, we will notify you via email.
- If approved, your refund will be processed and automatically applied to your original payment method within [X days].
- Please note that shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).
Exchanges
If you would like to exchange your item for a different size or color, please contact us within [X days] of receiving your order. Exchanges are subject to availability, and we will guide you through the process.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately at returns@freesizeph.com with your order number and a description of the issue. We will arrange for a replacement or full refund, including shipping costs.
Non-Returnable Items
The following items are non-returnable:
- Sale or promotional items
- Intimate clothing (e.g., undergarments)
- Items that show signs of wear or alteration
Contact Us
If you have any questions about our Returns Policy, feel free to reach out to us at info@freesizeph.com. We’re here to help!